Top 10 Reviews Of Sprint
If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. But it is one that flows out of MOST(not all) customers' choice to go with the lowest price - no matter how bad customer service is. And when the customers choose price over quality(Walmart is a prime example), the companies will usually control costs by cutting customer service(which is expensive due to labor costs).
Bank of America, Chase and Wells Fargo were statistically tied with 64%, 66%, and 64% of customers' issues resolved on the customer service call, while 57% of Citi customers surveyed reported their problems were solved. When new plans came out, we were told to sign people up, even if the plan would end up costing the customer more in the end.
If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. Sprint Nextel s on Tuesday picked industry veteran Dan Hesse, 54, to be CEO and help the No. 3 wireless phone provider to recover from recent subscriber losses.
At least 50% of time I would buy a new phone, order changes, new options, international plan, etc. With me on the line, he dialed AT&T's customer service center. Sprint customers will be migrated over to T-Mobile's network, but the process could take up to three years.
The U.S. cell phone industry already has a tarnished customer service reputation and this move will just add fuel to the fire. The Sprint Store on Tamiami cellphone Trail, Sarasota FL has many sales people wandering but we had to sit and wait for over 25 minutes to be told that my phone needed to be sent in. Ok, so far not too irritating.
I have been trying for months to get a problem resolved that no one at Sprint can give me an answer to. I have now been charge over $1000.00 in a few months due to a mistake on the company's part. Finally, in Jan 2013, we were told we would have to upgrade our cell phones.
Cuba 20 Plus - For $10 per month, you can enjoy 20 anytime minutes for calls to Cuba and reduced rates to more than 180 countries around the world. Sprint's 4G LTE network is the weakest of the four major carriers, but when you consider price and phone selection, the value you get for your money is top-tier.
Sprint should communicate what specific steps they're taking to improve the quality and humanity of their customer service procedures overall. Providing phones and service and actually excelling in communication - not in Sprint's vocabulary. People who spend endless hours on the phone with companies like Sprint are well aware that they're receiving terrible customer service.
When I asked to talk to a Sprint supervisor, the customer service agent would put me on a long hold and the phone line would become silent and shortly after disconnect. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the King of Sprintâ€, or whatever.
You found the Sprint customer service contacts on my consumer advocacy site and sent a brief, polite email to them. An industry watchdog has told Sprint to stop bashing Verizon's "unlimited" data offering. I have not been able to payoff my devices because telephone and I store representatives would not accept the payment.
With T-Mobile I did have to spend 2+ hours on the call with customer service and explain the billing issue over and over again as they have handed off my call. Plans: Sprint's plans are affordable and easy to understand. Phones like this should be able to take advantage of any improvements in the network while large-scale deployment is happening, but by the time everything is in place, you won't be using them.